Manager - Motor Claims
Riyadh, Saudi Arabia
Full timeHybrid
Job description
Role Overview
As a Manager - Motor Claims, you will oversee end-to-end operations and processes related to motor vehicle insurance claims. Based at our HQ, you'll work closely with cross-functional teams in a HYBRID environment to deliver seamless claims experiences, optimize efficiency, and drive process excellence within our organization.
Responsibilities
- Manage the motor claims team’s daily activities to ensure timely and accurate settlement of claims.
- Oversee claims assessments, investigations, approvals, and payment processes in compliance with regulatory and company guidelines.
- Monitor claims data and formulate strategies to reduce loss ratios and improve turnaround times.
- Identify and implement process improvements for claims operations.
- Coordinate with internal and external stakeholders to resolve complex claim cases and customer queries.
- Ensure the team’s adherence to service standards and performance KPIs.
- Prepare detailed reports and analytics for management review.
Must have requirements
- Proven experience in motor claims operations, with a strong understanding of insurance claims processes.
- Demonstrated ability to lead, manage, and motivate a high-performing team in a dynamic environment.
- Excellent knowledge of regulatory requirements and compliance related to motor claims.
- Strong analytical, problem-solving, and decision-making skills.
- Outstanding communication and interpersonal abilities.
Nice to have requirements
- Experience in claims automation, process digitization, or digital tools implementation.
- Background in utilizing data analytics and digital platforms to enhance claims management.
- Familiarity with the latest insurance technology trends and digital transformation.
Perks and Benefits
- Employee Stock Ownership Plan (ESOP).
- Flexible hybrid work arrangements.
- Opportunities for career growth and professional development.
- Collaborative, innovative work culture.